FAQ

Will anything be mailed to me?

No. Everything here is a digital file you download instantly. Nothing physical is shipped.

How do I get my files?

Right after checkout on the confirmation page, in your email, and anytime in My Account → Downloads. See How Downloads Work.

Which apps do I need?

Each product lists its formats and required software. Spreadsheets work in Google Sheets (free) or Excel. Printables are PDFs. Digital planners work in apps like GoodNotes or Notability.

Can I sell what I make with your patterns?

Personal use is included with every file. Some products include a small commercial license — it says so on the product page. See our License.

Can I get a refund?

Because files are delivered instantly, we can’t take them back — but if a file is broken, wrong or not as described, we’ll fix it or refund you. See our Refund Policy.

How do I contact you?

Email contact@joyfileshop.com. We reply within 1 business day.