Privacy Policy

Last updated: September 2026. This policy explains what information Joyfile (“Joyfile”, “we”) collects when you visit joyfileshop.com, buy a product or join the Reading Club, and what we do with it.

What we collect

Order details: your name, email address, billing country and address, and what you bought. We need these to deliver your files, send receipts and meet tax and accounting rules.
Payment details: card and wallet payments (including Apple Pay and Google Pay) are handled by Stripe. We never see or store your full card number.
Account details: if you create an account, your login email and password (stored encrypted) and your download and subscription history.
Email sign-ups: if you ask for a free library or other freebie, the email address you give us.
Messages: anything you send us through the contact form or by email.
Usage data: pages visited, device and browser type and approximate location, collected through cookies and Google Analytics, only where you allow it in our cookie banner.

How we use it

To deliver your downloads, run your Reading Club membership and send order and account emails.
To answer your questions and give refunds under our Refund Policy.
To prevent fraud, spam and abuse of the site.
To understand which pages and products are useful so we can improve the shop.
To send you occasional emails about new products, only if you signed up for them. Every email has an unsubscribe link.

We do not sell your personal information.

Who we share it with

Only the services we need to run the shop: Stripe (payments), our web host (storing the site and orders), our email delivery service (sending receipts), Google Analytics (visit statistics, if you allow it) and Google Drive (Reading Club files are opened from Google Drive, where Google’s own privacy policy applies). We may also share information when the law requires it.

Cookies

We use necessary cookies to keep your cart and login working. Analytics cookies are only set after you accept them in the cookie banner, and you can change your choice at any time.

How long we keep it

Order records are kept for as long as tax and accounting law requires (usually up to 7 years). Account and sign-up data is kept until you ask us to delete it or close your account.

Your choices and rights

You can ask us to show, correct, export or delete the personal information we hold about you, and you can unsubscribe from emails at any time. Depending on where you live (for example in the EU, UK or California), you may have further rights under local law. Email contact@joyfileshop.com and we will reply within 30 days.

Children

This site is not directed to children under 13, and we do not knowingly collect their personal information.

Changes and contact

We may update this policy; the date at the top shows the latest version. Questions? Email contact@joyfileshop.com.