Refund Policy

Digital files are delivered instantly and can’t be returned, so we don’t offer refunds for change of mind. We do make it right when something is wrong:

• Broken or corrupted file: we send a working file or refund you.
• Not as described: if the file is materially different from the product page, we refund you.
• Accidental duplicate purchase: email us within 14 days and we refund the duplicate.
• Memberships (Reading Club and All-Access Pass): cancel anytime from My account and you won’t be charged again. If a renewal charged you by mistake and you haven’t used the library since, email us within 7 days and we refund that month.

Email contact@joyfileshop.com with your order number within 14 days of purchase. This policy does not limit any rights you have under the consumer laws of your country or state.